If you would like a chaperone present during your consultation/intimate examination then please inform your doctor or the reception team who would happily arrange this for you.

БЪЛГАРСКИ: Ако искате по време на вашата консултация/преглед да присъства придружител, моля, информирайте Вашия лекар или персонала на рецепцията, който с удоволствие ще организира това за Вас.

TÜRKÇE: Muayene esnasında yanınızda refakatçı olmasını istiyorsanız lütfen doktorunuza veya resepsiyona bilgi veriniz.

ROMÂNĂ: Dacă aveți nevoie de un însoțitor în timpul consultației / examinării, vă rugăm să informați medicul sau recepția, care va face acest lucru cu plăcere.

SHQIP: Nëse keni nevojë për një shoqërues gjatë konsultimit/ekzaminimit tuaj, ju lutemi informoni mjekun tuaj ose recepsionin i cili me kënaqësi do ta organizoj këtë për ju.

If the clinic is closed and it is an emergency, please call 111 for further assistance.

If someone is seriously ill or injured and their life is at risk call 999.

Nearest Hospitals:
– North Middlesex Hospital (Sterling Way, N18 1QX)

– Whittington Hospital (Magdala Ave, N19 5NF)

When Doctors 4 You processes your personal data, it is required to comply with the Data Protection Act 2018 (“DPA”) and the UK GDPR (the DPA and UK GDPR are together referred to as the “Data Protection Legislation”).

Your personal data includes all the information we hold that identifies you or is about you, for example, your name, email address, postal address, date of birth, location data and in some cases opinions that we document about you; as well as special categories of data, including but not limited to, medical and health records, {Care_plan_name}s and information about your religious beliefs, ethnic origin and race, sexual orientation and political views.

Everything we do with your personal data counts as processing it – including collecting, storing, amending, transferring and deleting it. We are, therefore, required to comply with the Data Protection Legislation to make sure that your information is properly protected and used appropriately.

This privacy policy provides information about the personal data we process, why we process it and how we process it.

Our Responsibilities
Doctors 4 You are the data controller of the personal data you provide. We have appointed Abdulkadir Ali as Data Protection Lead and they will have day-to-day responsibility for ensuring that we comply with the Data Protection Legislation and for dealing with any requests we receive from individuals exercising their rights under the Data Protection Legislation.

What Personal Data Do We Process About You?
We process your personal data in order to provide you with the services you have requested, to fulfil the contract we have entered into with you and/or to receive services or goods from you. We may also process your personal data to respond to any queries or comments you submit to us and to correspond with you on a day-to-day basis.

We may need personal data from you to be able to provide services to you, to meet our legal obligations, to enter into a contract with you and/or to provide you with all the information you need. If we do not receive personal data from you, such as names, date of birth or address we may be unable to fulfil our obligations to you.

More information about the personal data we process is set out below:

Patients
Personal data that we may process about you (depending on the extent of the information you have provided to us includes:

• Identity data such as your first name, middle name, last name, marital status, title, date of birth and gender
• Contact data such as your address, email address and telephone numbers
• Financial data including your bank account and payment card details
• Special categories of data including information about your medical background and health and diversity/equality information such as your race and ethnicity]

We process most of your information on the grounds of consent from you, performance of a contract we have entered into with you, protection of the vital interests of a Data Subject or, in the case of special categories of data, processing for the provision of health or social care or treatment or the management of health or social care systems or services.

Suppliers
Personal data that we may process about you includes:

• Identity data such as your first name, middle name, last name, marital status, title, date of birth and gender
• Contact data such as your billing address and delivery address (whether residential or your company address), email address and telephone numbers
• Financial data including your bank account and payment card details (except to the extent the financial information is company rather than personal information); and
• Transaction data including details about payments made to you (where you are an individual)]

We process most of your information on the grounds of our legitimate interests (including a business relationship with you or the company for which you work) and fulfilment of our contract with you (where you are an individual). 

Any information we process about the company for which you work rather than you as an individual is not covered by this privacy policy.

Candidates

Personal data that we are likely to process about you includes:

• Identity data such as your first name, middle name, last name, marital status, title, date of birth and gender
• Contact data such as your postal address, email address and telephone numbers
• Background data such as your education, career background and work experience
• Personal information such as your skills and qualities
• Any other information that you include on any CV, application or cover letter you send to us. If this information includes special categories of data we will process that information on the grounds of consent because you have chosen to provide it to us.]

We process most of your information on the grounds of our legitimate interests to determine whether or not we have a suitable vacancy for you. If we obtain consent from you to the processing of your personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out prior to you withdrawing your consent.

Who Will Receive Your Personal Data?

We only transfer your personal data to the extent we need to and with your consent. Recipients of your personal data (potential recipients) include:

• NHS Trusts
• Specialist Trusts
• Independent Contractors such as dentists, opticians, pharmacists
• Other Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Social Care Services
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police
• Other ‘data processors

We do not transfer your personal data outside of the EEA.

How Long Will We Keep Your Personal Data?
We will retain your personal data for in line with our data retention policy, but your information will be kept securely at all times.
Following the end of the relevant retention period period, your files and the personal data covered by the retention period will be permanently deleted or destroyed.

What Are Your Rights?
You benefit from a number of rights in respect of the personal data we hold about you. We have summarised the rights which may be available to you below, depending on the grounds on which we process your data. 

More information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide- to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data.

1. Access To Your Data
You have the right to ask us to confirm that we process your personal data, as well as having the right to request access to/copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this privacy policy.

We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we will let you know.

2. Rectification Of Your Data
If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it unless we do not feel it is appropriate, in which case we will let you know why. We will also let you know if we need more time to comply with your request.

3. Right To Be Forgotten
In some circumstances, you have the right to ask us to delete the personal data we hold about you. This right is available to you:

• Where we no longer need your personal data for the purpose for which we collected it
• Where we have collected your personal data on the grounds of consent and you withdraw that consent
• Where you object to the processing and we do not have any overriding legitimate interests to continue processing the data
• Where we have unlawfully processed your personal data (i.e. we have failed to comply with UK GDPR); and
• Where the personal data has to be deleted to comply with a legal obligation

There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we will let you know.

4. Right To Restrict Processing
In some circumstances, you are entitled to ask us to suppress the processing of your personal data. This means we will stop actively processing your personal data but we do not have to delete it. This right is available to you:

• If you believe the personal data we hold is not accurate – we will cease processing it until we can verify its accuracy
• If you have objected to us processing the data – we will cease processing it until we have determined whether our legitimate interests override your objection
• If the processing is unlawful; or
• If we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim

5. Data Portability
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies to personal data you provide to us:

• Where processing is based on your consent or for the performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests); and
• Where we carry out the processing by automated means

We will respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we will let you know.

6. Right To Object
You are entitled to object to us processing your personal data:

• If the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority
• For direct marketing purposes (including profiling); and/or
• For the purposes of scientific or historical research and statistics

In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling, legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

Automated Decision Making
Automated decision-making means making a decision solely by automated means without any human involvement. This would include, for example, an online credit reference check that makes a decision based on information you input without any human involvement. It would also include the use of an automated clocking-in system that automatically issues a warning if a person is late a certain number of times (without any input from HR, for example).

We do not carry out any automated decision making using your personal data. [If Doctors 4 You carries out automated decision making, delete this sentence and complete the section below].

We carry out the following types of automated decision making using your personal data: [If Doctors 4 You does not carry out automated decision making, delete this sentence and include the sentence above. If it does carry out automated decision making, provide further information here].

Your Right To Complain About Our Processing
If you think we have processed your personal data unlawfully or that we have not complied with UK GDPR, you can report your concerns to the supervisory authority in your jurisdiction.

The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website: https://ico.org.uk/concerns/.

Any Questions?
If you have any questions or would like more information about the ways in which we process your data, please contact us or Doctors 4 You.  445 LORDSHIP LANE, LONDON, N22 5DJ, Phone: 020 3240 1028 info@doctors4you.co

1. Doctors 4 YOU is a private clinic which charges a fee for its services. In accepting a consultation with a medical doctor, you agree to pay for that practitioner’s time regardless of the outcome of the consultation or medical form. 

Any additional time, investigation or treatment is chargeable at additional cost. All fees must be settled before leaving the clinic. The initial consultation fee should be paid prior to seeing the doctor. Deposits or full payment in advance are required for some types of appointment. These payments are non-refundable.

2. Doctors are responsible for their own clinical practice and for the advice, investigation and treatment that they provide.

3. Doctors 4 YOU is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out of hours service.

4. All patient details and records are kept in the strictest of confidence by Doctors 4 YOU. We share information only with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests; or specialists to whom you have requested referral. 

We use phone, fax and email to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes. 

We will not share your information with anyone else, unless you give us permission to do so, for example with your GP. 

The only exceptions where a patient is considered to be a danger to themselves or others, or when required to do so by a court order. In providing us with an email address or phone number we consider this implied permission to contact you by this means regarding your healthcare.

5. Doctors 4 YOU can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK.

6. Patients have the right to access their health records in line with the Data Protection Act 2018.

7. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated.

8. We reserve the right to refuse access to our service to certain individuals. 
Examples include those who behave violently, threateningly or abusively; patients who do not agree to pay for our services, requests for potentially addictive or controlled drugs: patients whom we are unable to assist such as those who need emergency or specialist treatment; those whose request we do not consider to be in their best in

Doctors 4 You is to always provide its patients with the best possible service. We are always interested to hear your opinion on how well you think we are doing. We welcome suggestions and constructive criticism as they help us to improve our service. Please present your views in writing at reception, email or use our suggestion box.

Formal Complaints
At times you might not be happy with the service you have received, and you may wish to make a formal complaint, the following complaint procedures will apply.

Please also ask our receptionist for the complaint procedure leaflet.
All complaints should be submitted either by writing to the Clinic Office at Doctors 4 You, 445 Lordship Lane London N22 5DJ, or contact through Tel:02032401028, or send via E-mail at: info@doctors4you.co.

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be required.

There will be 3 stages of the complaints process:

Stage 1 – Local Resolution
When a complaint is received by a staff member, we will endeavour to resolve the issue immediately (or within 24 hours) to the satisfaction of the complainant if it is within their role and realm of responsibility, or involves another colleague or more senior staff member if it is not within their role and realm of responsibility staff will explain the complaints process as described in the procedure steps, and give the complainant a copy of the Complaints procedure.

Staff will report the complaint to Abdulkadir Ali where it will be assessed for further action and logged.
If a complaint can be resolved to the complainant’s satisfaction within 24 hours, it is not necessary to go through the formal complaints process.

If it cannot be resolved to the complainant’s satisfaction within 24 hours, the complaint will be recorded as a formal complaint. If the complainant is not the Patient, consent to investigate and resolve the complaint must be obtained from the Patient. All complaints should be raised directly with the Practice Manager in the first instance and should normally be made within 6 months of the date of the event complained about.

Acknowledgement of the complaint will be made to the complainant in writing within three working days detailing the complaint and that an investigation will be undertaken.

The complaint will then be investigated after which the complainant will receive a reply and response as agreed in the plan and a meeting offered if necessary and appropriate. 

We will investigate complaints and respond as soon as possible in either by writing or email within 20 working days of receipt. If we cannot provide a full response within 20 working days, then we will inform the complainant notify him/her of any delays and then will keep them updated on the progress of their complaint. 

In the event that the complainant is dissatisfied with the response to their complaint they can escalate their complaint to Stage 2, and must do so in writing, within 6 months of the final response to their complaint at Stage 1.

Stage 2 – Complaint Review

• If the complainant escalates their complaint to Stage 2, the practice manager will provide a written acknowledgment to complainants within 3 working days of receipt of their complaint at the stage.
• The Practice Manager will have arrangements in place by which to conduct an objective review of the complaint. Normally this will involve a senior member such as the company director, lead doctor, or registered manager, who has not been involved in handling the complaint at
• Stage 1.
• Stage 2 shall involve a review of all the documentation and may include interviews with relevant staff. The records made as part of the stage 2 review should be complete and retained since these may be required for a stage 3 process.
• Provide a review of the investigation and the response made at stage 1.
• Provide a full response on the outcome of the review within 20 working days or, where the investigation is still in progress, send a letter explaining the reason for the delay to the complainant, at a minimum, every 20 working days.
• The aim should be to complete the review at stage 2 in most cases within three months.
• If the complainant is dissatisfied with the response to their complaint, they may escalate their complaint to Stage 3.

Stage 3 – Independent External Adjudication
If the complainant is dissatisfied with the outcome of our company director and stage 2 and feels we have not met any of the Health and Social Care Act 2008 regulations, you can escalate your concerns to Independent Sector Complaints Adjudication Service that Doctors 4 You is a member of. 

At Stage 3 complainants have the right to an independent external adjudication of their complaint. Requests for independent external adjudication should be made to the Independent Sector Complaints. Adjudication Service (ISCAS), in writing, within 6 months of receipt of the Stage 2 decision letter. Complainants cannot access Stage 3 until they have gone through Stages 1 and 2 and ISCAS will direct complainants back to us where appropriate.

To access Stage 3, complainants are asked to sign a ‘Statement of Understanding and Consent’, thereby agreeing to the parameters of Stage. Complainants will need to set out in writing for the Adjudicator:

(a) The reasons for the complaint
(b) What aspects of the complaint remain unresolved after Stages 1 and 2
(c) What outcome the complainant is seeking from Stage 3 ISCAS contact details are as follows:
*By Post: ISCAS, 100 St Paul’s Churchyard, London, EC4M 8BU
*Email: info@iscas.org.uk
*Telephone: 020 7536 6091

Mon – Sat: 9AM – 6PM

Sun: 10 AM – 4PM
Wednesday Closed

Holiday Season – Our clinic remains closed during the holidays, including Christmas and New Year’s.

The following buses stop close to Doctors 4 You: 123, 144 and 243

Nearest Underground Station

Wood Green Underground Station
Turnpike Lane Underground Station

Parking
There is a pay-and-display parking area in front of the clinic.
Most streets near the clinic offer free parking on weekends.